Threekit had 8 outages in the last 2 years totaling 34h 33m of downtime — averaging 0.3 incidents per month.
There were 8 Threekit outages since July 23, 2024 totaling 34h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
We observed an increase in error rates on our backend for requests to retrieve asset and cas information via the API. We identified an issue in a backend component causing our services to restart unnecessarily. This has been fixed and the error rate has recovered.
Due to a Cloudflare outage all services on preview and admin-fts are down https://www.cloudflarestatus.com/
Cloudflare has implemented a fix and the services are back online
This incident has been resolved.
Threekit has identified an issue with scheduling WebGL jobs in Preview using GPUs. Organizations who use GPUs will see a delay in render starting or it will not start at all. Non-GPU based jobs are not affected.
Threekit is working with our upstream provider for the final resolution of this issue. Further updates will cease until there is a change in status.
This incident has been resolved.
Multiple upstream dependencies used by Threekit to provide services are currently experiencing issues. Threekit is currently monitoring the status of these dependencies
The incident appears to be resolved from upstream.
We are currently investigating an issue in Preview where writes to branching-enabled orgs are not working.
This incident has been resolved.
We are currently investigating an issue with Fast-Compositor in Preview. Updates soon to follow.
This incident has been resolved.
Users attempting to render WebGL or Fast Compositor Renders will experience issues loading the player. Users attempting to view assets in-platform will also experience issues loading the player. The issue has been identified and a fix is being prepared.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are temporarily disabled the datatables service to remediate the issue in an expedited manner. Updates to follow shortly.
Services other than Datatables are showing as healthy, we are continuing to monitor and resolve the underlying issues. Updates to follow shortly.
A fix has been implemented and we are currently monitoring. Please reach out to support if you experience further issues.
This incident is resolved. Please reach out to support if you experience any additional issues.