ThinkSmart Manager incident

ThinkSmart Manager portal unavailable

Critical Resolved View vendor source →

ThinkSmart Manager experienced a critical incident on August 30, 2023 affecting ThinkSmart Manager Services and Web Access and User Login, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 02:22 PM UTC
Resolved
Aug 30, 2023, 04:30 PM UTC
Duration
2h 8m
Detected by Pingoru
Aug 30, 2023, 02:22 PM UTC

Affected components

ThinkSmart Manager ServicesWeb Access and User Login

Update timeline

  1. investigating Aug 30, 2023, 02:22 PM UTC

    We are aware some users are receiving a blank screen after logging into the TSM portal. We are currently investigating the issue and will provide updates shortly

  2. identified Aug 30, 2023, 04:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 30, 2023, 04:30 PM UTC

    Issues are resolved and TSM portal is now available. If your device is still showing offline in TSM, please manually restart or wait for nightly reboot.