ThinkSmart Manager incident

Unexpected error after logging into the ThinkSmart Manager portal

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on April 18, 2024 affecting ThinkSmart Manager Services, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Apr 18, 2024, 06:03 PM UTC
Resolved
Apr 18, 2024, 10:11 PM UTC
Duration
4h 7m
Detected by Pingoru
Apr 18, 2024, 06:03 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Apr 18, 2024, 06:03 PM UTC

    We are aware some users are receiving an error screen after logging into the TSM portal. We are currently investigating the issue and will provide updates shortly

  2. investigating Apr 18, 2024, 07:01 PM UTC

    We have updated our ingress configuration and are seeing some improvement in error rates. We are continuing to investigate and update the services to fully resolve the outage.

  3. investigating Apr 18, 2024, 07:42 PM UTC

    Services have improved but users are still experiencing timeouts related to long load time. Team is continuing to investigate the issue.

  4. investigating Apr 18, 2024, 08:42 PM UTC

    The error rate has dropped lower and SmartOffice Portal is responding better to incoming traffic. There are some intermittent issues that we are continuing to investigate and find root cause of.

  5. monitoring Apr 18, 2024, 09:14 PM UTC

    The portal and services appear to be healthy and we are monitoring the environment for further issues

  6. resolved Apr 18, 2024, 10:11 PM UTC

    The incident is resolved and team will keep monitoring the environment for any further issues.