ThinkSmart Manager incident

ThinkSmart Manager (Android) - Users unable to login to ThinkSmart Manager Android App

Notice Resolved View vendor source →

ThinkSmart Manager experienced a notice incident on July 22, 2024, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2024, 11:49 AM UTC
Resolved
Jul 26, 2024, 12:48 PM UTC
Duration
4d
Detected by Pingoru
Jul 22, 2024, 11:49 AM UTC

Update timeline

  1. investigating Jul 22, 2024, 11:49 AM UTC

    We are currently investigating issues related to users being unable to login to the Android ThinkSmart Manager App. While the investigation is ongoing ThinkSmart Manager is still accessible via Desktop, and IOS mobile App. We will continue to provide updates as we progress with the investigation.

  2. resolved Jul 26, 2024, 12:48 PM UTC

    The hotfix to address the login issue for Android mobile app is now released. Customers can now login as expected to the ThinkSmart Manager Android application.