ThinkSmart Manager incident

Potential disruptions to device status/connectivity due to MQTT outage

Notice Resolved View vendor source →

ThinkSmart Manager experienced a notice incident on July 30, 2024 affecting ThinkSmart Manager Services, lasting 10h 17m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 04:59 PM UTC
Resolved
Jul 31, 2024, 03:17 AM UTC
Duration
10h 17m
Detected by Pingoru
Jul 30, 2024, 04:59 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Jul 30, 2024, 04:59 PM UTC

    We are currently investigating an issue which may temporarily disrupt device telemetry/connectivity in ThinkSmart Manager. We will provide updates as we progress with the investigation.

  2. monitoring Jul 30, 2024, 09:01 PM UTC

    MQTT issue is now recovered. We are actively monitoring and will provide an update to close the incident once it is confirmed that no issues are observed.

  3. resolved Jul 31, 2024, 03:17 AM UTC

    No MQTT related issues have been observed. Incident is now resolved.