ThinkSmart Manager incident

Email notification service disruption

Notice Resolved View vendor source →

ThinkSmart Manager experienced a notice incident on August 13, 2024 affecting ThinkSmart Manager Services, lasting 7h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2024, 02:41 PM UTC
Resolved
Aug 13, 2024, 09:52 PM UTC
Duration
7h 10m
Detected by Pingoru
Aug 13, 2024, 02:41 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Aug 13, 2024, 02:41 PM UTC

    We are investigating an issue with our email notification service. Beginning 08/12 10:00 PM EST notifications may have been received which falsely indicated devices were offline. We will continue to provide updates on our investigation.

  2. monitoring Aug 13, 2024, 04:28 PM UTC

    Notifications are functioning as expected. We are continuing to monitor and will resolve the issue if no further issues are observed.

  3. resolved Aug 13, 2024, 09:52 PM UTC

    No further issues have been observed. Email notification service is functioning as expected.