ThinkSmart Manager incident

ThinkSmart Manager - ServiceNow connectivity issue

ThinkSmart Manager experienced a notice incident on August 21, 2024 affecting ThinkSmart Manager Services, lasting 7h 12m. The incident has been resolved; the full update timeline is below.

Started: Aug 21, 2024, 01:45 PM UTC
Resolved: Aug 21, 2024, 08:58 PM UTC
Duration: 7h 12m
Detected by Pingoru: Aug 21, 2024, 01:45 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

investigating Aug 21, 2024, 01:45 PM UTC

We are currently investigating an issue related to ServiceNow connectivity from ThinkSmart Manager. The impact is limited to customers which have configured ServiceNow notifications from ThinkSmart Manager. During this time ServiceNow incidents will not be updated as expected. We will continue to provide updates as we progress with our investigation.
resolved Aug 21, 2024, 08:58 PM UTC

The ServiceNow connectivity issue is now resolved. Incidents are being created and updated as expected from ThinkSmart Manager.