ThinkSmart Manager incident

ThinkSmart Manager - Intel vPro connectivity issues

Major Resolved View vendor source →

ThinkSmart Manager experienced a major incident on October 6, 2024 affecting ThinkSmart Manager Services, lasting 1d 22h. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2024, 12:12 AM UTC
Resolved
Oct 07, 2024, 10:29 PM UTC
Duration
1d 22h
Detected by Pingoru
Oct 06, 2024, 12:12 AM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Oct 06, 2024, 12:12 AM UTC

    We are currently investigating issues related to Intel vPro connectivity. At this time vPro remote functionality is unavailable in ThinkSmart Manager. We will provide updates on the progress of this investigation.

  2. resolved Oct 07, 2024, 10:29 PM UTC

    Intel vPro connectivity is now restored for ThinkSmart Manager. Remote functionality is working as expected. Support teams will continue to closely monitor.