ThinkSmart Manager incident

ThinkSmart Manager - vPro Remote Desktop is not showing MTR front of room display

Minor Resolved View vendor source →

ThinkSmart Manager experienced a minor incident on June 2, 2025 affecting ThinkSmart Manager Services, lasting 14d 20h. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 08:42 PM UTC
Resolved
Jun 17, 2025, 05:26 PM UTC
Duration
14d 20h
Detected by Pingoru
Jun 02, 2025, 08:42 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Jun 02, 2025, 08:42 PM UTC

    Currently in ThinkSmart Manager under vPro remote desktop the MTR front of room display is not showing as expected. The front of room display appears as a black screen under vPro remote desktop. We are investigating this issue and will provide updates as progress is made.

  2. resolved Jun 17, 2025, 05:26 PM UTC

    A fix has been deployed by Microsoft for the front of room display issue. Room display is now working as expected under vPro remote desktop in ThinkSmart Manager.