ThinkSmart Manager incident

ThinkSmart Manager - Investigating devices showing incorrect offline status

Minor Resolved View vendor source →

ThinkSmart Manager experienced a minor incident on January 6, 2026 affecting ThinkSmart Manager Services, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2026, 01:27 PM UTC
Resolved
Jan 06, 2026, 06:01 PM UTC
Duration
4h 33m
Detected by Pingoru
Jan 06, 2026, 01:27 PM UTC

Affected components

ThinkSmart Manager Services

Update timeline

  1. investigating Jan 06, 2026, 01:27 PM UTC

    We are currently investigating an issue where devices are incorrectly showing as offline in ThinkSmart Manager portals. We will provide an update as soon as progress is made on the investigation.

  2. resolved Jan 06, 2026, 06:01 PM UTC

    The incident is now resolved. Device status is now showing as expected in ThinkSmart Manager,