Thinkific incident

Thinkific Payments: One-time payment is not working - We've Identified the Problem

Minor Resolved View vendor source →

Thinkific experienced a minor incident on June 1, 2023 affecting Thinkific Application, lasting 12h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 01, 2023, 12:16 AM UTC
Resolved
Jun 01, 2023, 12:49 PM UTC
Duration
12h 32m
Detected by Pingoru
Jun 01, 2023, 12:16 AM UTC

Affected components

Thinkific Application

Update timeline

  1. identified Jun 01, 2023, 12:16 AM UTC

    One-time payments on Thinkific Payments are currently not working. Our engineers have identified the problem and are currently implementing a solution. Everything should be back to normal soon!

  2. monitoring Jun 01, 2023, 02:45 AM UTC

    Newly created one time Thinkific Payments are now being processed correctly as expected. The payments that received errors during this period are currently being fixed so that they will process as expected.

  3. resolved Jun 01, 2023, 12:49 PM UTC

    Thinkific Payments: One-time payment purchases were not working due to a downstream issue with Stripe. Stripe engineers have identified the problem and have implemented a fix. One-time payments on Thinkific Payments are now working as expected. Payments are successfully being processed and any previously impacted payments have been fixed as of 06:54 UTC on June 1st.