Thinkific experienced a critical incident on June 13, 2023 affecting Thinkific.com and Thinkific Partner Portal, lasting 4h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 13, 2023, 07:44 PM UTC
We are currently aware of a hosting issue impacting www.thinkific.com and others areas of the Thinkific app. We are working with our hosting providers to resolve this. Other possible manifestations of this outage include: - Videos taking longer to process when uploading in the video library - Thinkific Payments: Users may experience a delay in payment processing for purchases and refunds - Partner Portal: Some partners may experience login difficulties and difficulties creating new accounts - Mobile app experiencing degraded performance - Some zaps may not run as expected You can follow along with AWS' own status page here: https://health.aws.amazon.com/health/status
- identified Jun 13, 2023, 08:53 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 14, 2023, 12:25 AM UTC
This incident has been resolved.