Thinkific experienced a minor incident on August 30, 2023 affecting Thinkific Application, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 30, 2023, 12:46 AM UTC
The file uploading is currently down. It is not possible to upload images, videos, pdf files, etc to your Thinkific site and the student certification is not viewable. Our engineering team has identified the root cause and is working with our vendor to remediate the issue.
- resolved Aug 30, 2023, 02:14 AM UTC
Our team has concluded that issues with uploading images, videos, pdf files etc. to a Thinkific site, and challenges with viewing certificates was due to an open issue with a vendor. At this time, the vendor has implemented a fix that should see the ability to complete file uploads, and view certificates be restored.