Thinkific incident

Some accounts have lost access to Thinkific Certificates

Minor Resolved View vendor source →

Thinkific experienced a minor incident on November 3, 2023 affecting Thinkific Application, lasting 9h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 02:14 PM UTC
Resolved
Nov 03, 2023, 11:32 PM UTC
Duration
9h 18m
Detected by Pingoru
Nov 03, 2023, 02:14 PM UTC

Affected components

Thinkific Application

Update timeline

  1. investigating Nov 03, 2023, 02:14 PM UTC

    Some Thinkific sites (on Pro, Legacy Premium or Plus plans) have lost access to Thinkific Certificates and Site footer code features. Our engineering team is currently investigating the issue.

  2. investigating Nov 03, 2023, 03:14 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 03, 2023, 03:44 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 03, 2023, 04:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Nov 03, 2023, 07:08 PM UTC

    We are continuing to monitor for any further issues and working to issue certificates of course completions for impacted users.

  6. resolved Nov 03, 2023, 11:32 PM UTC

    Confirming here that access to Thinkific Certificates and Site Footer Code features has been working smoothly for all accounts. Our engineering team is continuing to work on generating any missed Student Certificates during this time