Thinkific incident

Thinkific Payments : Some orders are not completing successfully despite a successful payment

Minor Resolved View vendor source →

Thinkific experienced a minor incident on May 17, 2024 affecting Thinkific Application, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2024, 04:47 PM UTC
Resolved
May 17, 2024, 05:50 PM UTC
Duration
1h 2m
Detected by Pingoru
May 17, 2024, 04:47 PM UTC

Affected components

Thinkific Application

Update timeline

  1. identified May 17, 2024, 04:47 PM UTC

    We have identified an issue where creators using Thinkific Payments may see their users unable to successfully complete their purchases. While payments are successful, users will see an error message at the checkout "Your payment was received but it is taking us longer than usual to complete your purchase. You will receive an email confirmation shortly." We are currently working on resolving this and will provide further updates soon.

  2. monitoring May 17, 2024, 05:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 17, 2024, 05:50 PM UTC

    This incident has been resolved. We can confirm the payments of users who made purchases during the downtime period have all been processed successfully and users are now enrolled in their purchased products. Thank you for your patience as we resolved this!