Thinkific incident
Thinkific App: Users experienced a delay in payments-related events processing
Thinkific experienced a minor incident on January 28, 2025 affecting Thinkific Application, lasting 3h 14m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 28, 2025, 05:50 PM UTC
We are currently experiencing a service delay with our payment processing. Users may notice a delay in their payments but our engineers have identified the problem and pending events will be fully processed in less than an hour. We appreciate your patience while we sort this out to get the feature back and running smoothly.
- resolved Jan 28, 2025, 09:04 PM UTC
Thinkific App: Users experienced a delay in payments-related events processing - Resolved On Jan 28th, 2025, around 12:25 EST, the Thinkific App experienced a delay processing payment events. We deployed a fix, and users should now be able to complete purchases successfully without any delays. We appreciate your patience while we sorted this out and apologize for any interruption to your day.