TheWebMachine Networks incident

Main Website Migration

Major Resolved

TheWebMachine Networks experienced a major incident on April 25, 2026, lasting 4d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 05:00 AM UTC
Resolved
Apr 29, 2026, 09:20 AM UTC
Duration
4d 4h
Detected by Pingoru
Apr 25, 2026, 05:00 AM UTC

Update timeline

  1. monitoring Apr 25, 2026, 05:00 AM UTC

    We are migrating our Main Website (www) and Paid Support Account systems to a new host. Paid Support Account management (view, edit, schedule, purchase, etc) and access to Telephone Support is entirely UNAVAILABLE at the present time, per our notice [here](https://app.flashissue.com/newsletters/f16ec6156aea667f67af48e389325df1a691f604). If you require assistance, please email [[email protected]](mailto:[email protected]) or create/manage your ticket at [https://ticket.thewebmachine.tech](https://ticket.thewebmachine.tech)

  2. resolved Apr 29, 2026, 08:51 AM UTC

    We have completed the migration to our new website. All ACTIVE Paid Support Customers should have received an email to complete their account activation. Once completed, Paid Support Customers will be able to see their new Support Access Code in order to access services like Telephone Support and Screen Share Support. If you require assistance, please email [[email protected]](mailto:[email protected]) or create/manage your ticket at [https://ticket.thewebmachine.tech](https://ticket.thewebmachine.tech)