TherapyNotes had 23 outages in the last 2 years totaling 20357h 36m of downtime — averaging 0.9 incidents per month.
There were 23 TherapyNotes outages since February 5, 2026 totaling 20357h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are proud to announce that TherapyNotes® has once again been named in Newsweek’s list of America’s Best Online Platforms 2026 ! This award is presented by Newsweek and Statista Inc., the world-leading statistics portal and industry ranking provider.
We're continuing to improve everyday workflows across TherapyPortal™ and TherapyNotes®. This release introduces a redesigned Emergency & Other Contacts form to simplify contact management, along with medication reconciliation enhancements that support clearer documentation and more informed care.
As with all maintenance releases, TherapyNotes® 2026.06 includes numerous system-wide improvements, including bug fixes, performance enhancements, and usability adjustments. This release also includes additional features that will be announced and enabled next week. Here are some noteworthy updates available now.
When most clinicians think about HIPAA compliance, they often think about secure passwords, encrypted devices, or protecting patient records. While those safeguards are important, one of the first things regulators may ask for during an audit is something much less visible: your written HIPAA policies and procedures, often referred to as your privacy manual.
This release introduces enhancements designed to simplify practice administration and support specialized clinical workflows. From a new Play Therapy Progress Note template to a more streamlined experience for managing practice locations, these updates help reduce administrative effort while giving clinicians tools tailored to the way they work. Here's what's new in TherapyNotes®.
We're expanding the flexibility of documentation in TherapyNotes® by bringing customizable note templates to Therapy Intake appointments. Every practice has different documentation requirements, intake processes, and clinical workflows. With customizable Intake Note templates, practices can tailor intake documentation to ensure clinicians consistently collect the information needed for assessment, treatment planning, compliance, and reporting.
As with all maintenance releases, TherapyNotes® 2026.05 includes numerous system-wide improvements, including bug fixes, performance enhancements, and usability adjustments. This release also includes additional features that will be announced and enabled next week. Here are some noteworthy updates available now.
In 2024, the Department of Health and Human Services released a final rule updating the regulations around the use and disclosure of substance use disorder treatment records. Commonly known as “Part 2” records (as the regulations are found at 42 CFR Part 2), these records are subject to different standards than other mental or physical health treatment records. The goal of this final rule was to bring these standards closer to alignment with existing HIPAA regulations, allowing for a reduction in administrative burden and more focus on quality care.
As with all maintenance releases, TherapyNotes® 2026.01 includes numerous system-wide improvements, including bug fixes, performance enhancements, and usability adjustments. This release also includes additional features that will be announced and enabled next week. Here are some noteworthy updates available now.
We’re expanding the flexibility of documentation in TherapyNotes® with new note templates and customization options designed to support a wider range of consultation workflows. From customizable Consultation Notes in the Note Builder to a new Coaching Note Template built for self-pay and wellness services, these enhancements give clinicians more control over how they structure and manage their documentation.
We’re excited to introduce Session Assist, the newest addition to the TherapyFuel suite and your new session prep companion, now available in TherapyNotes and the TherapyNotes® Mobile App for TherapyFuel subscribers.
We’ve introduced a new streamlined experience for documenting group therapy sessions using the DAP note format (Data, Assessment, Plan). Designed to help reduce repetitive documentation and simplify note completion across multiple participants, this enhancement helps clinicians efficiently capture session content, clinical impressions, and next steps in a concise, structured format.
As with all maintenance releases, TherapyNotes® 2026.04 includes numerous system-wide improvements, including bug fixes, performance enhancements, and usability adjustments. This release also includes additional features that will be announced and enabled next week. Here are some noteworthy updates available now.
Hearing the word “Marketing” may turn your stomach; given the expensive options out there to market your practice where there’s no guarantee they’ll bring in enough revenue to make them worth the cost. But here’s the good news: there are plenty of marketing methods that are completely free to help grow your practice without breaking the bank.
TherapyNotes® is proud to announce that it has achieved the HITRUST AI Security Assessment & Certification for its AI-powered features, making it the first company in the behavioral health EHR space to earn this designation, separate from our existing HITRUST Certification for the TherapyNotes platform.
We’ve introduced a redesigned Secure Messaging experience along with additional updates to help streamline your workflow. These improvements make it easier to manage conversations and organize document requests to spend less time navigating and more time focused on client care.
The updated medication management experience is now available to all practices this week. Enhancements include a unified medication list, clearer status indicators, and improved workflows for documenting medication changes. Clinicians and patients can now search and add medications and supplements to notes and forms using the UMLS® RxNorm database, a standardized, clinically validated source updated monthly—while also retaining the ability to enter custom text.
We’re continuing to enhance TherapyNotes® to help you work more efficiently and stay focused on client care. This update includes improvements to document sharing, Telehealth feedback, insurance card review, and billing visibility, all designed to simplify your workflow and reduce time spent on administrative tasks.
As with all maintenance releases, TherapyNotes ® 2026.03 includes numerous system-wide improvements, including bug fixes, performance enhancements, and usability adjustments. This release also includes additional features that will be announced and enabled next week. Here are some noteworthy updates available now.
This release brings improvements to billing and settings in TherapyNotes ® . With clearer secondary claim validation and updates to the Settings page, these enhancements help make everyday tasks faster and easier to manage. Here’s what’s new.
As with all maintenance releases, TherapyNotes ® 2026.02 includes numerous system-wide improvements, including bug fixes, performance enhancements, and usability adjustments. This release also includes additional features that will be announced and enabled next week. Here are some noteworthy updates available now.
This release brings updates designed to improve practice visibility, support accurate documentation, and help you stay aligned with compliance requirements. Here’s what’s new in TherapyNotes ® .