The Things Industries incident

Applications Links Failing in eu1

The Things Industries experienced a notice incident on August 20, 2020 affecting Europe 1 (eu1), lasting 21m. The incident has been resolved; the full update timeline is below.

Started: Aug 20, 2020, 02:10 PM UTC
Resolved: Aug 20, 2020, 02:31 PM UTC
Duration: 21m
Detected by Pingoru: Aug 20, 2020, 02:10 PM UTC

Affected components

Europe 1 (eu1)

Update timeline

investigating Aug 20, 2020, 02:10 PM UTC

We are investigating reports that some application links are failing repeatedly in our eu1 cluster.
resolved Aug 20, 2020, 02:31 PM UTC

We have restarted all application links in our eu1 cluster. To prevent similar issues from occurring again in the future, our next steps will be to improve the self-healing capabilities of application links, so that this type of failure is then handled correctly. We will also improve our internal monitoring and alerting for failing application links so that we can take quicker and more targeted action if other types of (unhandled) failures occur.