The Things Industries experienced a minor incident on November 18, 2020 affecting Europe 1 (eu1) and North America 1 (nam1) and 1 more component, lasting 16h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Europe 1 (eu1)North America 1 (nam1)Australia 1 (au1)
Update timeline
- identified Nov 18, 2020, 03:42 PM UTC
We experience degraded performance for downlink. We've identified the cause and will apply a fix shortly.
- monitoring Nov 18, 2020, 08:56 PM UTC
We identified the cause of the issue to be unintended throttling of uplink messages in the Network Server which caused a queueing of uplinks and disrupting downlink flow. We've applied a fix that ensures that this throttling is mitigated and traffic reaches the application server as intended. We're continuing to monitor the fix.
- resolved Nov 19, 2020, 08:30 AM UTC
We monitored the fixed infrastructure overnight and all metrics are back and healthy.