The Things Industries incident

5xx errors returned in The Things Stack Cloud eu1 cluster

Minor Resolved View vendor source →

The Things Industries experienced a minor incident on March 16, 2021 affecting Europe 1 (eu1) and North America 1 (nam1) and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2021, 08:32 AM UTC
Resolved
Mar 16, 2021, 08:56 AM UTC
Duration
23m
Detected by Pingoru
Mar 16, 2021, 08:32 AM UTC

Affected components

Europe 1 (eu1)North America 1 (nam1)Australia 1 (au1)

Update timeline

  1. investigating Mar 16, 2021, 08:32 AM UTC

    We are currently investigating a high amount 5xx errors returned in The Things Stack Cloud eu1 cluster. This may affect performance of other clusters since the Identity Server is part of the `eu1` cluster.

  2. monitoring Mar 16, 2021, 08:40 AM UTC

    We've deployed some fixes and we're now monitoring the results.

  3. resolved Mar 16, 2021, 08:56 AM UTC

    This incident has been resolved.