The Things Industries incident

TTIG Pro cellular connectivity issues in United States and Canada

Major Resolved View vendor source →

The Things Industries experienced a major incident on March 26, 2025 affecting Cellular data for The Things Industries gateways, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2025, 08:28 AM UTC
Resolved
Mar 26, 2025, 11:02 AM UTC
Duration
2h 34m
Detected by Pingoru
Mar 26, 2025, 08:28 AM UTC

Affected components

Cellular data for The Things Industries gateways

Update timeline

  1. monitoring Mar 26, 2025, 08:28 AM UTC

    About 30% of The Things Indoor Gateway Pros that are connected via Cellular in United States or Canada are offline. This is because of an outage of our Cellular data provider. We are monitoring here: https://status.soracom.io/incidents/281859?lang=en. There is unfortunately little our teams can do at this point.

  2. monitoring Mar 26, 2025, 10:40 AM UTC

    The affected gateways are reconnecting. The reason they don't immediately reconnect is because of a back-off timer: cellular devices are not permitted to restart the modem and activate data immediately in a loop without pausing exponentially. The underlying cause is one of Soracom's network partners that is taking effective actions. Soracom is our SIM card and cellular data plan provider.

  3. resolved Mar 26, 2025, 11:02 AM UTC

    This incident has been resolved.