The Things Industries incident
TTIG Pro cellular connectivity issues in United States and Canada
The Things Industries experienced a minor incident on April 24, 2025 affecting Cellular data for The Things Industries gateways, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 24, 2025, 08:37 AM UTC
The Things Indoor Gateway Pros in United States and Canada that are (only) using the cellular backhaul may suffer from cellular connectivity issues. The underlying issue started at 05:47 UTC. The cause is an incident at our MVNO Soracom. See https://status.soracom.io/incidents/287968 for more up-to-date information.
- monitoring Apr 24, 2025, 08:52 AM UTC
Most gateways are coming back online. We're monitoring closely. For avoid cellular connectivity issues, make sure to connect the gateway also via WiFi or ethernet. See https://www.thethingsindustries.com/docs/hardware/gateways/models/thethingsindoorgatewaypro/#connection-settings for more information.
- resolved Apr 24, 2025, 08:53 AM UTC
This incident has been resolved.