The Things Industries experienced a minor incident on May 14, 2025 affecting Europe 1 (eu1) and Europe 2 (eu2) and 1 more component, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2025, 09:05 AM UTC
We are currently investigating an issue affecting a subset of customers who are seeing a blank page when attempting to log in to the Console. This appears to impact only certain clients. We will provide more information as we continue to investigate.
- identified May 14, 2025, 10:04 AM UTC
We have identified the cause of the issue resulting in a blank screen during login for some users. A fix is being prepared and will be deployed shortly.
- monitoring May 14, 2025, 10:15 AM UTC
A fix has been deployed to address the issue affecting the login screen. Affected users should now be able to access the Console normally. We are monitoring the situation to ensure full stability.
- resolved May 14, 2025, 01:17 PM UTC
This incident has been resolved.