The Predictive Index incident

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Critical Resolved View vendor source →

The Predictive Index experienced a critical incident on November 4, 2021 affecting PI Software: Core Platform, lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2021, 05:52 PM UTC
Resolved
Nov 04, 2021, 10:15 PM UTC
Duration
4h 22m
Detected by Pingoru
Nov 04, 2021, 05:52 PM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. monitoring Nov 04, 2021, 05:52 PM UTC

    We experience a brief issue with users accessing the software which has been resolved. We will continue to monitor the systems. Thank you for your patience while we worked through this issue. If you continue to encounter it, please let us know at [email protected].

  2. monitoring Nov 04, 2021, 08:13 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Nov 04, 2021, 10:15 PM UTC

    This issue has been fully resolved. Thank you for your patience and understanding.