The Predictive Index experienced a critical incident on December 15, 2021 affecting PI Software: Core Platform and Auth0 Authentication API and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2021, 03:38 PM UTC
Our external authentication service is experiencing an outage, causing users to be unable to log into the PI Software at this time. Partners - please let your clients know that any inability to access The Predictive Index is due to this event. We’re uncertain how long the external outage will persist, but we will continue to provide updates here as more information becomes available. If you have a product demo scheduled for today, please consider rescheduling it proactively. Thank you for your patience while we wait to receive updates from our external authentication service.
- resolved Dec 15, 2021, 04:29 PM UTC
Our authentication service has confirmed that this issue has been resolved. All users should be able to log in to the PI Software at this time. Thank you for your patience while we waited to receive updates from our third party vendor in regards to this outage. If you continue to encounter issues, please let us know at [email protected] and we will be happy to investigate further.