The Predictive Index incident

PI Software - Error Creating New Users

The Predictive Index experienced a major incident on March 7, 2022 affecting PI Software: Core Platform, lasting 36m. The incident has been resolved; the full update timeline is below.

Started: Mar 07, 2022, 04:48 PM UTC
Resolved: Mar 07, 2022, 05:24 PM UTC
Duration: 36m
Detected by Pingoru: Mar 07, 2022, 04:48 PM UTC

Affected components

PI Software: Core Platform

Update timeline

investigating Mar 07, 2022, 04:48 PM UTC

We're investigating an issue related to the creation of new software users. At this time, users will encounter an error while trying to create new software users. Thank you for your patience as we work on a resolution.
resolved Mar 07, 2022, 05:24 PM UTC

The issue has been solved and new users can now be created. Thank you for your patience while we worked on a resolution.