The Predictive Index incident
PI Software: Users Unable to Log in or Navigate Software
The Predictive Index experienced a critical incident on September 7, 2022 affecting PI Software: Core Platform, lasting 4h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2022, 04:53 PM UTC
We are currently experiencing degraded performance of our software affecting the ability for users to log in. Those who are logged may have trouble navigating the software. Assessment takers may experience errors while trying to access the Assessment website. Our Engineering team is aware and we are currently investigating a fix.
- identified Sep 07, 2022, 05:09 PM UTC
Microsoft is experiencing an unprecedented outage of its Azure data centers. These data centers host approximately 25% of all internet business applications, including The Predictive Index. We’re uncertain how long Microsoft data centers will be down, but will continue to monitor for changes and provide updates.
- monitoring Sep 07, 2022, 08:14 PM UTC
The current status with Microsoft Azure's services has seemed to have stabilized and the issues with the PI Software and Assessment website appear to be resolved. We're currently monitoring for any additional changes.
- resolved Sep 07, 2022, 09:05 PM UTC
This incident has been declared as resolved.