The Predictive Index incident

PI Software: Users unable to search or load person pages

Major Resolved View vendor source →

The Predictive Index experienced a major incident on October 21, 2022 affecting PI Software: Core Platform, lasting 3d 6h. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2022, 07:21 AM UTC
Resolved
Oct 24, 2022, 01:55 PM UTC
Duration
3d 6h
Detected by Pingoru
Oct 21, 2022, 07:21 AM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. investigating Oct 21, 2022, 07:21 AM UTC

    We are currently experiencing an issue with the software that is preventing Person Pages (individual assessment results) and search functionality from loading. Our Engineering team is aware and we are currently investigating a fix.

  2. monitoring Oct 21, 2022, 04:16 PM UTC

    Our Engineering team has implemented a fix for the issue regarding the prevention of Person Pages (individual assessment results) and search functionality from loading. Functionality has been restored and we will continue to monitor for further issues.

  3. resolved Oct 24, 2022, 01:55 PM UTC

    This incident has been declared as resolved.