The Predictive Index incident

PI Software - Temporary Software Outage

The Predictive Index experienced a major incident on March 9, 2023 affecting PI Software: Core Platform, lasting 25m. The incident has been resolved; the full update timeline is below.

Started: Mar 09, 2023, 02:16 PM UTC
Resolved: Mar 09, 2023, 02:42 PM UTC
Duration: 25m
Detected by Pingoru: Mar 09, 2023, 02:16 PM UTC

Affected components

PI Software: Core Platform

Update timeline

investigating Mar 09, 2023, 02:16 PM UTC

We're investigating an issue that was affecting access to the PI Software preventing users from accessing the software. The issue started around 8:35AM EST. As of this posting, software access is functional and stable. We are continuing investigate the cause of this issue and will post updates as available.
resolved Mar 09, 2023, 02:42 PM UTC

This incident has been declared as resolved. Software access is fully functional. We have determined that the root cause of the issue was due to an exhaustion to our to our server causing connectivity issues.