The Predictive Index incident

PI Software - Cognitive Match Scores

Minor Resolved View vendor source →

The Predictive Index experienced a minor incident on January 10, 2024 affecting PI Software: Core Platform and PI Software: Assessment Site, lasting 2h 47m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 04:46 PM UTC
Resolved
Jan 10, 2024, 07:33 PM UTC
Duration
2h 47m
Detected by Pingoru
Jan 10, 2024, 04:46 PM UTC

Affected components

PI Software: Core PlatformPI Software: Assessment Site

Update timeline

  1. monitoring Jan 10, 2024, 04:46 PM UTC

    A fix has been implemented regarding the cognitive match scores, and we are seeing signs of recovery. Our engineering team will continue to monitor until issue is fully resolved.

  2. monitoring Jan 10, 2024, 06:35 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Jan 10, 2024, 07:33 PM UTC

    We experienced a software issue that caused cogntive match scores to appear as "0" earlier today, and we apologize for the inconvenience this might've caused. Please know this issue has been solved and the software is working normally. Thank you for your patience and understanding as we resolved the issue. If you come across this again for any reason, please let us know and we'll assist.