The Predictive Index incident

PI Software: Blank White Screen when logging in

Critical Resolved View vendor source →

The Predictive Index experienced a critical incident on February 22, 2024 affecting PI Software: Core Platform, lasting 12h 29m. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 12:02 AM UTC
Resolved
Feb 22, 2024, 12:31 PM UTC
Duration
12h 29m
Detected by Pingoru
Feb 22, 2024, 12:02 AM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. investigating Feb 22, 2024, 12:02 AM UTC

    We are currently investigating this issue that is preventing the PI Software from loading. We believe the issue is related to an outage with a third-party service. We will post updates as soon as they are available.

  2. monitoring Feb 22, 2024, 12:19 AM UTC

    The software is back up and we are continuing to monitor as the third-party service is still reporting an outage.

  3. resolved Feb 22, 2024, 12:31 PM UTC

    This incident has been resolved.