The Predictive Index incident

Degraded performance in the PI software

Minor Resolved View vendor source →

The Predictive Index experienced a minor incident on July 30, 2024 affecting PI Software: Core Platform and PI Software: Assessment Site, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 30, 2024, 12:59 PM UTC
Resolved
Jul 30, 2024, 03:32 PM UTC
Duration
2h 33m
Detected by Pingoru
Jul 30, 2024, 12:59 PM UTC

Affected components

PI Software: Core PlatformPI Software: Assessment Site

Update timeline

  1. investigating Jul 30, 2024, 12:59 PM UTC

    There has been reports of degraded performance and inaccessibility within the PI software. Our teams are aware of the issue and are currently investigating.

  2. monitoring Jul 30, 2024, 01:34 PM UTC

    Our teams have identified there is a wide Microsoft Azure outage that may be affecting the PI software application and will be continuing to monitor the situation.

  3. resolved Jul 30, 2024, 03:32 PM UTC

    Microsoft Azure have implemented a fix to resolve the issues, but we will continue to monitor throughout the day.