The Predictive Index incident

Subset of Users experiencing intermittent blank white page when accessing and navigating the PI software

Minor Resolved View vendor source →

The Predictive Index experienced a minor incident on July 23, 2024 affecting PI Software: Core Platform, lasting 16d 17h. The incident has been resolved; the full update timeline is below.

Started
Jul 23, 2024, 08:51 PM UTC
Resolved
Aug 09, 2024, 02:16 PM UTC
Duration
16d 17h
Detected by Pingoru
Jul 23, 2024, 08:51 PM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. monitoring Jul 23, 2024, 08:51 PM UTC

    We are currently monitoring an issue affecting a subset of Central/Midwest users causing a blank white screen to appear when trying to access the PI platform. This being caused by a hosting issue with Microsoft. We currently have an open ticket with them and are monitoring. In the short team, please refresh the page a few times and that should allow you to access the platform.

  2. monitoring Jul 31, 2024, 09:46 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Jul 31, 2024, 09:46 PM UTC

    We are currently monitoring an issue affecting a subset of Central/Midwest users causing a blank white screen to appear when trying to access the PI platform. This being caused by a hosting issue with Microsoft. We currently have an open ticket with them and are monitoring. In the short team, please refresh the page a few times and that should allow you to access the platform.

  4. monitoring Aug 06, 2024, 06:04 PM UTC

    We have discovered our cloud provider reverted a change to their network infrastructure which seems to have resolved the issue, but we will continue to monitor this issue closely.

  5. resolved Aug 09, 2024, 02:16 PM UTC

    This incident has been resolved.