The Predictive Index incident

PI Software Access/Usage Currently Down

Critical Resolved View vendor source →

The Predictive Index experienced a critical incident on November 3, 2021 affecting PI Software: Core Platform, lasting 1h 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2021, 08:30 PM UTC
Resolved
Nov 03, 2021, 09:38 PM UTC
Duration
1h 8m
Detected by Pingoru
Nov 03, 2021, 08:30 PM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. investigating Nov 03, 2021, 08:30 PM UTC

    We're investigating an issue related to the PI software not loading when you are in the software or attempting to log into the PI software. Affected users will encounter a blank white screen. We are investigating the cause of this issue. We’ll post updates as we have them. Thank you for your patience, and we apologize for the inconvenience.

  2. monitoring Nov 03, 2021, 08:45 PM UTC

    We have released a fix for this issue, and are monitoring the results system-wide. Please refresh your browser, and if you continue to experience this issue, please contact [email protected].

  3. resolved Nov 03, 2021, 09:38 PM UTC

    This incident has been resolved. Thank you for your patience while we worked on this issue.