The Predictive Index incident

Unable to Access Person Page for Hire-only Subscription Accounts

Minor Resolved View vendor source →

The Predictive Index experienced a minor incident on December 2, 2021 affecting PI Software: Core Platform, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2021, 03:18 PM UTC
Resolved
Dec 02, 2021, 05:15 PM UTC
Duration
1h 56m
Detected by Pingoru
Dec 02, 2021, 03:18 PM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. investigating Dec 02, 2021, 03:18 PM UTC

    We're currently investigating an issue related to the person pages not loading within the PI software. This issue only affects clients who are on a Hire-only subscription. Affected clients will be brought back to their main dashboard when clicking to open a person page. We will post updates here as we have them. Thank you for your patience.

  2. resolved Dec 02, 2021, 05:15 PM UTC

    Our engineering team has confirmed that this issue has been resolved. Thank you for your patience while we worked through this issue. If you continue to encounter it, please let us know at [email protected]. A Postmortem will be shared within five business days of issue closure.