The Predictive Index incident

PI Software - Assessment & Design outage

Major Resolved View vendor source →

The Predictive Index experienced a major incident on January 4, 2022 affecting PI Software: Core Platform and PI Software: Assessment Site and 1 more component, lasting 23h 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2022, 01:25 PM UTC
Resolved
Jan 05, 2022, 01:23 PM UTC
Duration
23h 58m
Detected by Pingoru
Jan 04, 2022, 01:25 PM UTC

Affected components

PI Software: Core PlatformPI Software: Assessment SiteAPI - Application Integrations

Update timeline

  1. investigating Jan 04, 2022, 01:25 PM UTC

    We are currently investigating an issue related to the PI software and accessing the BA assessment. Affected users will encounter an error screen when trying to take the assessment. We’ll post updates as we have them. Thank you for your patience, and we apologize for the inconvenience.

  2. monitoring Jan 04, 2022, 04:27 PM UTC

    A fix has been implemented by our engineering team and is monitoring the conditions.

  3. resolved Jan 05, 2022, 01:23 PM UTC

    Microsoft Azure was able to identify and correct the issue that was affecting our database. Thank you for your patience while our engineers worked with Microsoft to get this issue resolved.