The Predictive Index incident

Completed Behavioral Assessments not Showing in Software Accounts

Critical Resolved View vendor source →

The Predictive Index experienced a critical incident on April 25, 2022 affecting PI Software: Assessment Site, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2022, 01:28 PM UTC
Resolved
Apr 25, 2022, 02:22 PM UTC
Duration
53m
Detected by Pingoru
Apr 25, 2022, 01:28 PM UTC

Affected components

PI Software: Assessment Site

Update timeline

  1. investigating Apr 25, 2022, 01:28 PM UTC

    We're currently investigating an issue related to recently completed behavioral assessments not showing up in software accounts. We’ll post updates as we have them. Thank you for your patience, and we apologize for the inconvenience.

  2. resolved Apr 25, 2022, 02:22 PM UTC

    Our engineering team has identified the root cause with behavioral assessments not showing up in client accounts and we’ve confirmed that this issue has been resolved. No data has been lost and all assessments recently taken wil show up in client accounts shortly. Thank you for your patience while we worked through this issue. If you continue to encounter it, please let us know at [email protected]. A Postmortem will be shared within five business days of issue closure.