The Predictive Index incident
PI Software: Degraded Performance Across Software
The Predictive Index experienced a major incident on June 14, 2022 affecting PI Software: Core Platform, lasting 1h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 14, 2022, 07:02 PM UTC
Our engineering team is currently investigating an incident with degraded performance across the majority of our modules. Affected users may be unable to navigate to the modules and experience longer than usual load times which may result in error messages. We’ll post updates as we have them. Thank you for your patience.
- investigating Jun 14, 2022, 07:02 PM UTC
We are continuing to investigate this issue.
- monitoring Jun 14, 2022, 07:42 PM UTC
At this time, services to software should be stable. Our engineering team has confirmed the issue and are currently monitoring progress. Thank you for your patience.
- resolved Jun 14, 2022, 08:19 PM UTC
Our engineering team has confirmed that this issue has been resolved. Thank you for your patience while we worked through this issue. If you continue to encounter it, please let us know at [email protected].