The Predictive Index incident

Intermittent Slowness on Loading Pages in the Software

The Predictive Index experienced a minor incident on July 6, 2022 affecting PI Software: Core Platform, lasting 16h 47m. The incident has been resolved; the full update timeline is below.

Started: Jul 06, 2022, 07:50 PM UTC
Resolved: Jul 07, 2022, 12:37 PM UTC
Duration: 16h 47m
Detected by Pingoru: Jul 06, 2022, 07:50 PM UTC

Affected components

PI Software: Core Platform

Update timeline

identified Jul 06, 2022, 07:50 PM UTC

We are currently experiencing degraded performance of our software due to an outage that one of our sub-processors is working through. Users may notice pages not loading correctly, pages loading slowly, or they may receive 'Uh-oh' errors when taking actions within the software. Our engineering team is monitoring the status of the sub-processor outage and we will provide an update here once it has been resolved on their end.
resolved Jul 07, 2022, 12:37 PM UTC

The incident affecting our sub-processor has been resolved and platform is back to full functionality with no issues. If you run into any further problems, please contact us at [email protected]