The Predictive Index incident

PI Software: Issues with 2.0 account provisioning and administration panel access for 2.0 accounts

Major Resolved View vendor source →

The Predictive Index experienced a major incident on October 26, 2022 affecting PI Software: Core Platform, lasting 9h 48m. The incident has been resolved; the full update timeline is below.

Started
Oct 26, 2022, 02:18 AM UTC
Resolved
Oct 26, 2022, 12:06 PM UTC
Duration
9h 48m
Detected by Pingoru
Oct 26, 2022, 02:18 AM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. investigating Oct 26, 2022, 02:18 AM UTC

    Engineering is currently investigating an issue that is preventing access to the administration panel for 2.0 accounts and preventing new 2.0 accounts from being provisioned. We will post another update once the root cause has been identified.

  2. investigating Oct 26, 2022, 12:05 PM UTC

    We’ve identified the root cause of this issues was due to a recent deployment update with Microsoft Azure causing interruption to our services. However it is now confirmed that this issue has been resolved.

  3. resolved Oct 26, 2022, 12:06 PM UTC

    This Incident has been Resolved.