The Predictive Index incident
PI Software: Intermittent Outages When Navigating The Software
The Predictive Index experienced a minor incident on September 13, 2023 affecting PI Software: Core Platform, lasting 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2023, 05:03 PM UTC
We're investigating an issue related to the the PI Software not loading or experiencing slowness when logging in or navigating the platform. Affected users will encounter a blank white screen or continuous loading while navigating the platform. While we investigate the cause of this issue, please try clearing your cache, and/or using another browser. We’ll post updates as we have them. Thank you for your patience, and we apologize for the inconvenience.
- monitoring Sep 13, 2023, 05:48 PM UTC
A fix has been released and we are monitoring the results.
- monitoring Sep 13, 2023, 09:50 PM UTC
The platform remains stable and operational at this time. We are continuing to monitor for abnormalities.
- resolved Sep 14, 2023, 01:04 PM UTC
This incident has been resolved.