The Predictive Index incident

PI Software - Cognitive Match Scores

Minor Resolved View vendor source →

The Predictive Index experienced a minor incident on January 10, 2024 affecting PI Software: Core Platform and PI Software: Assessment Site, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Jan 10, 2024, 03:21 PM UTC
Resolved
Jan 10, 2024, 04:15 PM UTC
Duration
54m
Detected by Pingoru
Jan 10, 2024, 03:21 PM UTC

Affected components

PI Software: Core PlatformPI Software: Assessment Site

Update timeline

  1. investigating Jan 10, 2024, 03:21 PM UTC

    Incident open/investigating (PI Software): We are currently experiencing a software issue where cognitive match scores are coming up as "0" across all accounts. Engineering is currently investigating the issue. Will provide updates as more information is provided. Thank you for your patience, and we apologize for the inconvenience.

  2. resolved Jan 10, 2024, 04:15 PM UTC

    The issue causing cognitive match scores to appear as "0" has been resolved at this time. Please refresh your account and continue using the software as normal. Thank you for your patience and understanding.