The Predictive Index incident

PI Software - Open Invitation Link Notification Issue

Minor Resolved View vendor source →

The Predictive Index experienced a minor incident on January 11, 2024 affecting PI Software: Core Platform and PI Software: Assessment Site, lasting 1h 3m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 10:04 PM UTC
Resolved
Jan 11, 2024, 11:08 PM UTC
Duration
1h 3m
Detected by Pingoru
Jan 11, 2024, 10:04 PM UTC

Affected components

PI Software: Core PlatformPI Software: Assessment Site

Update timeline

  1. investigating Jan 11, 2024, 10:04 PM UTC

    We're investigating an issue where the wrong users are being notified about Behavioral Assessment completions. This is related to assessments sent to candidates by Open Invitation Link. While we investigate the cause of this issue, please hold off sending assessments by OI Link until this issue is fixed. We’ll post updates as we have them. Thank you for your patience, and we apologize for the inconvenience.

  2. monitoring Jan 11, 2024, 10:17 PM UTC

    A fix has been released and we are monitoring the results.

  3. resolved Jan 11, 2024, 11:08 PM UTC

    The underlying issue with the completion notifications has been resolved and users can resume using OI links. The affected notifications that were sent erroneously will be resent to the right emails tomorrow, January 12th, 2024