The Predictive Index incident

PI Software: Accounts on hold

Notice Resolved View vendor source →

The Predictive Index experienced a notice incident on January 11, 2024 affecting PI Software: Core Platform, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2024, 11:23 PM UTC
Resolved
Jan 12, 2024, 12:17 AM UTC
Duration
53m
Detected by Pingoru
Jan 11, 2024, 11:23 PM UTC

Affected components

PI Software: Core Platform

Update timeline

  1. investigating Jan 11, 2024, 11:23 PM UTC

    We are currently investigating an issue where accounts were put on hold erroneously and lost access to the software. We are working to remove the holds from the accounts and restore access and will post updates as soon as they are available.

  2. resolved Jan 12, 2024, 12:17 AM UTC

    We have identified the root cause of the issue and have restored all affected accounts to active status. If you continue to experience any issues accessing the software, please contact us via our support form. We apologize for any inconvenience!