Textlocal Outage History

Textlocal degraded · 1 active incident View live status →

Textlocal had 11 outages in the last 2 years totaling 45h 38m of downtime — averaging 0.5 incidents per month.

There were 11 Textlocal outages since June 13, 2024 totaling 45h 38m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.textlocal.com

Minor September 25, 2025

Speed of Inbound SMS & Delivery Receipts Degraded..

Detected by Pingoru
Sep 25, 2025, 09:45 AM UTC
Resolved
Sep 25, 2025, 11:25 AM UTC
Duration
1h 39m
Affected: UK Inbound MessagesInternational Inbound MessagesUK Delivery ReceiptingAPI ReportingSMS Reporting
Timeline · 2 updates
  1. investigating Sep 25, 2025, 09:45 AM UTC

    The speed of inbound SMS and delivery receipts into our network is currently degraded. We are working with our supplier to troubleshoot further. Updates to follow.

  2. resolved Sep 25, 2025, 11:25 AM UTC

    We are observing good MO and SMS delivery receipt performance from our supplier. This incident has been resolved.

Read the full incident report →

Minor September 16, 2025

Degraded Inbound SMS Performance

Detected by Pingoru
Sep 16, 2025, 03:51 PM UTC
Resolved
Sep 16, 2025, 04:29 PM UTC
Duration
37m
Affected: UK Inbound Messages
Timeline · 2 updates
  1. investigating Sep 16, 2025, 03:51 PM UTC

    We are receiving reports of inbound SMS being delivered into textlocal slower than expected on shortcodes. We are investigating this with our supplier. Updates to follow.

  2. resolved Sep 16, 2025, 04:29 PM UTC

    This incident has been resolved. MO traffic that was delayed and queued is now being processed and we are seeing good delivery into the shortcodes held on Textlocal.

Read the full incident report →

Minor June 24, 2025

MO Traffic sent to shortcode 66777 disrupted

Detected by Pingoru
Jun 24, 2025, 10:02 AM UTC
Resolved
Jun 24, 2025, 10:15 AM UTC
Duration
13m
Affected: UK Inbound Messages
Timeline · 2 updates
  1. investigating Jun 24, 2025, 10:02 AM UTC

    We are currently investigating reports indicating that some users are not receiving mobile-originated SMS messages sent to shortcode 66777 in their Textlocal Messenger accounts. Our team is working with our supplier to resolve the issue.

  2. resolved Jun 24, 2025, 10:15 AM UTC

    We have confirmed MO SMS traffic sent to 6777 is now reaching use correctly.

Read the full incident report →

Critical March 26, 2025

Remote Import / SFTP Service

Detected by Pingoru
Mar 26, 2025, 10:19 AM UTC
Resolved
Mar 26, 2025, 02:53 PM UTC
Duration
4h 34m
Affected: FTP/sFTP
Timeline · 3 updates
  1. investigating Mar 26, 2025, 10:19 AM UTC

    We are currently investigating an issue where users of our Remote Import / sFTP services are unable to authenticate and connect. Updates to follow.

  2. monitoring Mar 26, 2025, 11:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 13, 2025

Degraded Email2SMS to SMS Performance

Detected by Pingoru
Feb 13, 2025, 01:01 PM UTC
Resolved
Feb 13, 2025, 01:53 PM UTC
Duration
51m
Affected: Email2SMS
Timeline · 3 updates
  1. investigating Feb 13, 2025, 01:01 PM UTC

    We are currently investigating an issue where email sent on our Email2SMS service is not being processed to an SMS send. We are observing the emails being received into our network at which point they being queued for processing. Updates to follow.

  2. monitoring Feb 13, 2025, 01:05 PM UTC

    We have identified the issue and put in place a solution. We are now seeing Email2SMS processing correctly.

  3. resolved Feb 13, 2025, 01:53 PM UTC

    Email2SMS is continuing to process correctly.

Read the full incident report →

Minor November 29, 2024

Degraded Inbound SMS Performance and Delivery Receipting

Detected by Pingoru
Nov 29, 2024, 09:54 AM UTC
Resolved
Nov 29, 2024, 05:54 PM UTC
Duration
8h
Affected: UK Inbound Messages
Timeline · 4 updates
  1. monitoring Nov 29, 2024, 09:54 AM UTC

    We are currently investigating an issue around MO traffic intermittently not reaching our platform from our suppliers for some SMS sent to UK virtual mobile numbers. Our suppliers are investigating this issue with the UK networks. Impacted SMS sent to hosted UK virtual numbers are being queued, and delivered. Users impacted will see some slight delay in MO traffic being received. Updates to follow.

  2. monitoring Nov 29, 2024, 12:34 PM UTC

    The investigation is still ongoing between our suppliers and the UK networks. We are continuing to monitor. Updates to follow.

  3. monitoring Nov 29, 2024, 03:41 PM UTC

    The investigation is still ongoing between our suppliers and the UK networks. We are continuing to monitor. Updates to follow.

  4. resolved Nov 29, 2024, 05:54 PM UTC

    A change has been made at the UK network level and we are now seeing consistent and timely MO traffic reaching Messenger. We will continue to monitor but are confident this issue is now resolved.

Read the full incident report →

Major October 30, 2024

Google Safe Browsing Warning for Dangerous site against Messenger domain https://tx.vc

Detected by Pingoru
Oct 30, 2024, 12:25 PM UTC
Resolved
Oct 30, 2024, 05:38 PM UTC
Duration
5h 12m
Affected: Shortlink Service
Timeline · 4 updates
  1. identified Oct 30, 2024, 12:25 PM UTC

    We are aware that https://tx.vc has been added to Google's safe site list as a potential malicious domain. Regrettably, users who attempt to access short links, survey links, links to mobile webpages, and ticket links in SMS messages received from our platform may experience difficulties until this issue is resolved. We are currently conducting an urgent investigation with Google to address this matter. Further updates will be provided.

  2. identified Oct 30, 2024, 04:04 PM UTC

    We are continuing to work on a fix for this issue. Updates to follow.

  3. identified Oct 30, 2024, 04:16 PM UTC

    We have identified a fix and are in the process of planning implementation. Updates to follow.

  4. resolved Oct 30, 2024, 05:38 PM UTC

    A fix has been deployed and tested that will allow the creation of new Shortlinks on our domain https://tx.vc Shortlinks containing https://tx.vc/r/ already received on end users devices will not work until Google removes this block on this URL Templates within Messenger & Queued SMS have been updated to support the changes made to the Shortlink system so future messages using these templates and SMS scheduled for release will not be impacted.

Read the full incident report →

Minor July 24, 2024

Degraded SMS Performance and Delivery Receipting

Detected by Pingoru
Jul 24, 2024, 08:19 AM UTC
Resolved
Jul 24, 2024, 02:18 PM UTC
Duration
5h 58m
Affected: UK SMS DeliveryUK Inbound MessagesUK Delivery Receipting
Timeline · 5 updates
  1. investigating Jul 24, 2024, 08:19 AM UTC

    We are currently investigating an issue with one of our suppliers around the performance of SMS and delivery receipts. Updates to follow.

  2. investigating Jul 24, 2024, 08:20 AM UTC

    We are continuing to investigate this issue.

  3. identified Jul 24, 2024, 09:43 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jul 24, 2024, 10:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jul 24, 2024, 02:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 3, 2024

Degraded SMS Performance and Slow Receipting

Detected by Pingoru
Jul 03, 2024, 10:28 AM UTC
Resolved
Jul 03, 2024, 01:21 PM UTC
Duration
2h 52m
Affected: UK SMS DeliveryUK Delivery Receipting
Timeline · 2 updates
  1. investigating Jul 03, 2024, 10:28 AM UTC

    We are currently investigating an issue where a small number of customers are experiencing slow performance for SMS sent from Textlocal and respective Delivery Receipts being received. This appears to be affecting a minority of users at present, but the team is investigating the issue in more depth and updates will follow.

  2. resolved Jul 03, 2024, 01:21 PM UTC

    This issue has been resolved.

Read the full incident report →

Minor June 29, 2024

Intermittent SMS delivery to and from the UK Networks

Detected by Pingoru
Jun 29, 2024, 10:00 AM UTC
Resolved
Jun 29, 2024, 10:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 29, 2024, 12:03 PM UTC

    We have been advised that there is ongoing networking issues between our supplier and the UK networks. This was impacting SMS delivery for both SMS sent and SMS that is received back into Textlocal. Since 12:13 pm we are seeing normal performance for SMS and our partners have engineers on site monitoring. We have confirmed that no SMS has been lost but has been queued pending process by suppliers during the impact time above.

Read the full incident report →

Minor June 13, 2024

Delivery Receipts from 3UK Handsets Impacted

Detected by Pingoru
Jun 13, 2024, 04:07 PM UTC
Resolved
Jun 14, 2024, 07:44 AM UTC
Duration
15h 36m
Affected: UK Delivery Receipting
Timeline · 2 updates
  1. identified Jun 13, 2024, 04:07 PM UTC

    Due to an ongoing issue on the 3UK network, we are currently not receiving valid SMS delivery receipts from handsets subscribed to 3UK. 3UK are currently investigating. Updates to follow.

  2. resolved Jun 14, 2024, 07:44 AM UTC

    3UK have confirmed that the issue has been resolved.

Read the full incident report →