Textline incident

Application Slow To Respond

Major Resolved View vendor source →

Textline experienced a major incident on December 2, 2024 affecting Textline Web Application, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2024, 06:31 PM UTC
Resolved
Dec 02, 2024, 07:37 PM UTC
Duration
1h 6m
Detected by Pingoru
Dec 02, 2024, 06:31 PM UTC

Affected components

Textline Web Application

Update timeline

  1. investigating Dec 02, 2024, 06:31 PM UTC

    We are currently investigating this issue.

  2. identified Dec 02, 2024, 07:02 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 02, 2024, 07:37 PM UTC

    Fix has been implemented and the site is back to normal. The issue was related to a cloud provider change that was recently implemented. New alerting has been added to prevent future incidents related to this issue.