Textable incident

Newly added PL users may not be able to complete signup

Minor Resolved View vendor source →

Textable experienced a minor incident on March 16, 2022 affecting Application, lasting 18h 47m. The incident has been resolved; the full update timeline is below.

Started
Mar 16, 2022, 09:23 PM UTC
Resolved
Mar 17, 2022, 04:10 PM UTC
Duration
18h 47m
Detected by Pingoru
Mar 16, 2022, 09:23 PM UTC

Affected components

Application

Update timeline

  1. investigating Mar 16, 2022, 09:23 PM UTC

    We're investigating an issue where new users added to PL customer instances may not be able to complete the account registration steps as defined in their welcome email

  2. identified Mar 16, 2022, 09:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 17, 2022, 04:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 17, 2022, 04:01 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 17, 2022, 04:10 PM UTC

    This incident has been resolved.