Textable incident

Outbound messages via some carriers get stuck at "sending"

Major Resolved View vendor source →

Textable experienced a major incident on March 17, 2022 affecting Messaging Backend and Messaging Backend, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2022, 05:57 PM UTC
Resolved
Mar 17, 2022, 08:06 PM UTC
Duration
2h 9m
Detected by Pingoru
Mar 17, 2022, 05:57 PM UTC

Affected components

Messaging BackendMessaging Backend

Update timeline

  1. investigating Mar 17, 2022, 05:57 PM UTC

    We're seeing some reports that "sending messages" is failing. This seems to be limited to a subset of carriers. We are investigating

  2. identified Mar 17, 2022, 06:52 PM UTC

    This issue was limited to a subset of carriers: telnyx and bandwidth We are deploying a resolution now, and will monitor the progress once deployment completes.

  3. monitoring Mar 17, 2022, 07:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 17, 2022, 08:06 PM UTC

    This incident has been resolved.