Textable incident

Upstream Provider Issue

Major Resolved View vendor source →

Textable experienced a major incident on November 9, 2022 affecting Application and Application and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 09, 2022, 02:42 PM UTC
Resolved
Nov 09, 2022, 05:50 PM UTC
Duration
3h 7m
Detected by Pingoru
Nov 09, 2022, 02:42 PM UTC

Affected components

ApplicationApplicationMessaging BackendMessaging BackendAPI

Update timeline

  1. investigating Nov 09, 2022, 02:42 PM UTC

    We are currently investigating an issue with an upstream provider that is causing intermittent issues with parts of our platform. This may affect message sending and receiving.

  2. investigating Nov 09, 2022, 02:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Nov 09, 2022, 02:58 PM UTC

    We are continuing to investigate this issue.

  4. investigating Nov 09, 2022, 03:24 PM UTC

    Our upstream provider has identified and resolved the issues affecting our platforms.

  5. investigating Nov 09, 2022, 03:24 PM UTC

    Our upstream provider has identified and resolved the issues affecting our platforms.

  6. resolved Nov 09, 2022, 05:50 PM UTC

    After monitoring the situation, we are confident that the incident has been resolved.